Presence in iTel Connect

For Presence to function if you are importing contacts into iTel Connect from CSV, you will need to specify the following:

  • "sip_address" and "default_address" needs to be "sip:EXT@PBXIP"
    (Where EXT is the phone extension and PBXIP is the IP address of your Phone System. E.g. "sip:1234@")
  • "default_address_type" should be "sip"
  • "pres_subscription" needs to be "TRUE"

Your PBX IP address can be requested from iTel Support.

You can discover examples of what to put in the CSV by manually adding a contact and exporting the CSV using Contacts > Export.

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