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Basics and FAQ

Device Setup Instructions

  • Factory Reset Yealink Phones
  • Set up LTE Modem
  • Set VLAN ID on Aastra 6865i

Products

  • Feature: Call Detail Records
  • iTel Hosted PBX Feature List
  • Polycom SoundPoint Series
  • Phone Number and Line Cost
  • Polycom Conference Phone Comparison
  • Implement Call Recording on your Phone System
See all 7 articles

Frequently Asked Questions

  • Manage iTel Status Subscription
  • Subscribe to iTel Status page
  • Detailed Billing For Calls
  • Can I use a Headset with my iTel Phone?
  • How do I Determine the Local Area of a Phone Number?
  • What Phone Models Function With iTel's Systems?
See all 16 articles

Phones

iTel Connect Softphone

  • ★ What is iTel Connect and How do I Get It?
  • Import Contacts into iTel Connect
  • Install iTel Connect Softphone on Mac
  • Install iTel Connect Softphone on Windows
  • iTel Connect - Forgot Username or Password
  • iTel Connect Operating System Compatability
See all 8 articles

Third-Party Softphones

  • ★ Set Up a Third-Party Soft-Phone (X-Lite Example)
  • Android - CSip Simple
  • iOS Linphone
  • iOS Zoiper
  • iOS Zoiper: Run in the Background

Phone System Administration Guide

  • Chapter 0 - Gain Access to Your Phone System
  • Chapter 1 - Call Flow
  • Chapter 2 - The PBX Interface
  • Chapter 3 - Inbound Routes - Add a Phone Number
  • Chapter 4 - Applications
  • Chapter 5 - Endpoints - Add an Extension
See all 18 articles

Voicemail

  • Change My Voicemail Password
  • Change Voicemail Greetings from a Phone
  • Check My Voicemail Messages
  • Check Voicemail Messages from a Different Phone
  • Enable Voicemail-to-Email with the User Portal
  • Manage Temporary Voicemail Greeting
See all 7 articles

User Portal

  • 101 - Introduction to the User Portal
  • Change "Follow Me" Settings with the User Portal
  • Change Phone Features with the User Portal
  • Change Settings with the User Portal
  • Check Call Logs and Recordings with the User Portal
  • Check Voicemail Messages With the User Portal
See all 8 articles

Phone Usage

  • Determine a Phone's Local IP Address
  • Determine the firmware version of a Cisco 504G phone
  • Determine the Local IP Address of a Cisco or Linksys Phone
  • Determine the Local IP Address of a Polycom Phone
  • Determine the Local IP Address of an Aastra or Mitel Phone
  • Determine the MAC Address of a Phone
See all 30 articles

Advanced Phone Configuration

  • Access The Web Interface of a Polycom Phone
  • Add VLAN Tag to Aastra/Mitel 6800 Colour Display Phone
  • Add VLAN Tag to Aastra/Mitel Monochromatic Phone
  • Enable ZTP on a Polycom
  • Enter Provisioning Server in Web GUI for Yealink
  • Factory Reset a Cisco VoIP Phone
See all 19 articles

Support and Troubleshooting

  • All My Phones Display "No Service"
  • All Phones Are Down
  • Calls Quality Issues
  • Fix a Phone in Web Recovery Mode
  • My Phone Displays "Network Disconnected"
  • My Phone Displays "No Service"
See all 7 articles

iTel Sync

Getting Started

  • Setup iTel Sync on Windows
  • Setup iTel Sync on Linux
  • Setup iTel Sync Using Linux CLI

Network and Internet

Speed Testing

  • Test Your Connection Speed with iperf
  • The Problem With Speed Test Sites

Internet Connections

  • Determining Your MTU
  • MTU and Your Device
  • Setup PPPoE Connection on Windows Computer
  • Location and Aiming of External LTE Antennas
  • Restart Network Equipment
  • Locate Network Devices
See all 7 articles

Recommended Router Configuration

  • Recommended Router Settings for iTel SIP Phones
  • Recommended Settings on a Sonicwall for Digital Voice
  • Recommended Settings on the Cisco RV320 or RV042 for Digital Voice