Basics and FAQ
Device Setup Instructions
Products
- Feature: Call Detail Records
- iTel Hosted PBX Feature List
- Polycom SoundPoint Series
- Phone Number and Line Cost
- Polycom Conference Phone Comparison
- Implement Call Recording on your Phone System
Frequently Asked Questions
- Manage iTel Status Subscription
- Subscribe to iTel Status page
- Detailed Billing For Calls
- Can I use a Headset with my iTel Phone?
- How do I Determine the Local Area of a Phone Number?
- What Phone Models Function With iTel's Systems?
Phones
iTel Connect Softphone
- ★ What is iTel Connect and How do I Get It?
- Import Contacts into iTel Connect
- Install iTel Connect Softphone on Mac
- Install iTel Connect Softphone on Windows
- iTel Connect - Forgot Username or Password
- iTel Connect Operating System Compatability
Third-Party Softphones
Phone System Administration Guide
- Chapter 0 - Gain Access to Your Phone System
- Chapter 1 - Call Flow
- Chapter 2 - The PBX Interface
- Chapter 3 - Inbound Routes - Add a Phone Number
- Chapter 4 - Applications
- Chapter 5 - Endpoints - Add an Extension
Voicemail
- Change My Voicemail Password
- Change Voicemail Greetings from a Phone
- Check My Voicemail Messages
- Check Voicemail Messages from a Different Phone
- Enable Voicemail-to-Email with the User Portal
- Manage Temporary Voicemail Greeting
User Portal
- 101 - Introduction to the User Portal
- Change "Follow Me" Settings with the User Portal
- Change Phone Features with the User Portal
- Change Settings with the User Portal
- Check Call Logs and Recordings with the User Portal
- Check Voicemail Messages With the User Portal
Phone Usage
- Determine a Phone's Local IP Address
- Determine the firmware version of a Cisco 504G phone
- Determine the Local IP Address of a Cisco or Linksys Phone
- Determine the Local IP Address of a Polycom Phone
- Determine the Local IP Address of an Aastra or Mitel Phone
- Determine the MAC Address of a Phone
Advanced Phone Configuration
- Access The Web Interface of a Polycom Phone
- Add VLAN Tag to Aastra/Mitel 6800 Colour Display Phone
- Add VLAN Tag to Aastra/Mitel Monochromatic Phone
- Enable ZTP on a Polycom
- Enter Provisioning Server in Web GUI for Yealink
- Factory Reset a Cisco VoIP Phone
Support and Troubleshooting
- All My Phones Display "No Service"
- All Phones Are Down
- Calls Quality Issues
- Fix a Phone in Web Recovery Mode
- My Phone Displays "Network Disconnected"
- My Phone Displays "No Service"
iTel Sync
Getting Started
Network and Internet
Speed Testing
Internet Connections
- Determining Your MTU
- MTU and Your Device
- Setup PPPoE Connection on Windows Computer
- Location and Aiming of External LTE Antennas
- Restart Network Equipment
- Locate Network Devices