Features Included with an iTel Hosted PBX
Call Routing
- Auto Attendant or Interactive Voice Recording (IVR) lets users select where their call will be routed
- Ring Groups call multiple phones at once
- Queues for more advanced features such as an breakout IVR or max callers waiting
- Time logic allows you to change routing behaviour based on time and dates
- Dial-by-Name Directory allows your customers to reach any user
- Call Flow Control toggles allow you to change your call routing with a star code like *280
- Parking Lot allows any available agent to pick up a caller on hold
- Digital Conference Rooms with password login including admin commands such as ‘mute all users’
- Intercom/paging functions to reach groups of internal extensions
- Custom on hold music
System-Wide Management
- Native support of SIP clients using OpenSIP
- Daily system backup and restore
- View call detail reports
- Blacklist unwanted callers using specific caller ID
Voicemail
- Virtual voicemail box available from anywhere
- Light-up softkey notification on office phone
- Voicemail messages attached to an email
User Control
- User portal allowing to change call forwarding, check call logs and listen to recorded calls, download voicemail messages and more
- Call forwarding allows users to reroute calls unconditionally when their extension is busy
- “Follow Me” setting can ring other phone numbers after ringing your extension
Additional Programmable Features
- Call recordings for up to a month of stored data and an option to purchase more space
- Distinctive ring patterns based on destination
- System admins can spy on calls in progress or have a trainee silently listen on calls
- Anonymous outbound calling using *67 to hide your caller ID
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