Set Up a Third-Party Soft-Phone (X-Lite Example)

We have our own softphone app here. Other third-party ones are available, one example of a free one to try out is the X-Lite from Counterpath. (

Once you have a soft-phone installed, set up the account as follows.

  1. Click the "Softphone" menu from the top left-hand corner
  2. Select "Account Settings"
  3. Enter the following account settings (provided by iTel Support)
    • User ID
    • Password
    • Domain


Leave the "Auth Name" field blank - put nothing there!

The rest of the settings can be left default.

Have more questions? Submit a request