Transfer a Call to Another User

About Transferring Calls

This article applies to most phone models. If you have a Polycom phone, see Transfer a Call Using a Polycom Phone

If you are not sure what kind of phone you have, see Determine the Make and Model of a Phone

 There are two types of transfers:

  • A Blind Transfer passes the call directly to someone else
  • An Assisted Transfer allows you to speak to the receiving party before transferring the call to them

Blind Transfer

  1. After receiving a call, press the transfer (or 'xfer') key
  2. Dial the person to whom you wish to transfer and immediately hit transfer again

Assisted Transfer

  1. After receiving a call, press the transfer (or 'xfer') key
  2. Dial the person to whom you wish to transfer and hit Dial
  3. Once you've spoken with the receiving party, hit transfer again to complete the transfer

Strait to Voicemail Transfer

  1.  After receiving a call, press the transfer (or 'xfer') key
  2. Dial #extension of the person you want to transfer to voicemail and hit transfer again
    ex. #1000 to go strait to extension 1000 voicemail
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