Transfer a Call Using a Polycom Phone

About Transferring Calls

There are two types of transfers:

  • A Blind Transfer passes the call directly to someone else
  • An Assisted Transfer allows you to speak to the receiving party before transferring the call to them

If you are not using a Polycom phone, see Transfer a Call to Another User

Blind Transfer (Polycom)

  1. After receiving a call, press the transfer key
  2. Select Blind Transfer
  3. Dial the person to which you want to transfer and hit Dial

Assisted Transfer (Polycom)

  1. After receiving a call, press the transfer key
  2. Select Normal Transfer
  3. Dial the person to whom you wish to transfer and hit Dial. This puts the caller on hold
  4. Once you've spoken with the receiving party, hit transfer again to complete the transfer
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