A Queue  is similar to a ring group but with more features - it allows a list of extensions to be rung all at once or in a pattern. Before creating a Queue, consider whether you can accomplish your goal using a Ring Group. (Click Here for the article on Ring Groups).

The following features are what makes a Queue unique from a Ring Group.

  • Different Ring Strategies
  • Dynamic members
  • Unlimited Ring Time
  • Breakout IVR's
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